Neighbourhood Manager

Neighbourhood Manager - Tunbridge Wells

JOB TITLE: Neighbourhood Manager RESPONSIBLE TO: Area Neighbourhood Team Leader PURPOSE To create safe neighbourhoods by delivering a customer focused housing management service, ensuring effective tenancy and estate management, and proactively addressing anti social behaviour. KEY RESPONSIBILITIES:

• Deliver a customer focused neighbourhood housing management service, acting as a visible ambassador for the organisation and building positive relationships with tenants, community groups, councillors, partners and other agencies.
• Manage a patch of properties effectively, including tenancy sustainment, resolving breaches, undertaking home visits and tenancy audits, processing tenancy changes (e.g., successions, mutual exchanges), and supporting prevention of tenancy failure and fraud
• Lead and manage low to medium-level anti social behaviour cases, ensuring they can be reported easily, providing timely updates to tenants, taking proportionate action using the full range of available tools and legal powers, and supporting affected tenants. Working closely with other internal teams, such as Tenancy Support Team and Community Safety Team.
• Support the efficient letting of homes by conducting new tenant sign-ups, identifying support needs early, working closely with the Housing Options Team, Tenancy Support Team, and the Income Team, new tenancies are managed within target timescales.
• Work in partnership with the police, local authority departments, community safety teams and other relevant organisations to deter and tackle ASB, hate incidents and community safety issues, representing the organisation at multi-agency meetings
• Maintain accurate, timely and compliant records, reports and data, using IT systems effectively, ensuring regulatory information is captured, and contributing to cost effective service delivery by identifying efficiencies and actions that support reduction in overall spend.
• Actively support resident engagement and local partnership working, attending meetings and consultation events (including evenings when required), contributing to local initiatives, and promoting the organisation's role in improving social, and environmental outcomes.
• Take accountability for identifying and reporting hazards, health and safety concerns, and opportunities for environmental improvement while present on the patch, ensuring issues in shared and communal areas are promptly raised with the appropriate teams and partner organisations to maintain safe neighbourhoods.
• Support the annual Neighbourhood Plan and produce a Patch Improvement Plan to tackle identified issues specific to a patch -such as fly tipping, bulky waste, and other environmental problems-working with internal teams, residents and partners to implement effective solutions.
• Identify, record and respond to customer complaints in line with policy requirements, ensuring they are acknowledged promptly, progressed within agreed timescales, and used to drive service improvement. Maintain clear communication with residents throughout the complaints process and escalate issues where appropriate. GENERAL
• Promote and uphold equality, diversity and inclusion, recognising and valuing the diverse roles and needs of individuals and ensuring services reflect these principles.
• Contribute to organisational performance and professional standards, including accurate data handling in line with GDPR and maintaining high levels of personal and information integrity.
• Take responsibility for personal health and safety and that of colleagues, following all statutory and organisational requirements, and proactively identifying risks to individuals or the organisation.
• Provide excellent customer service, including recognising, recording and responding to complaints within policy requirements, and actively considering resident feedback to influence and improve service delivery.
• Demonstrate professional curiosity and safeguarding awareness, identifying, recording and reporting concerns promptly and appropriately.
• Actively participate in training, meetings and staff events, work effectively as part of the wider team, and maintain value for money awareness while travelling as required to offices and properties (with a car and valid driving licence). This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. PERSON SPECIFICATION KNOWLEDGE & EXPERIENCE
• Effective communication skills across phone, written and face to face interactions. (Essential)
• Ability to work independently, use initiative and manage own workload effectively. (Essential)
• Strong IT skills, including Microsoft Office and housing management systems. (Essential)
• Experience of social housing management, ASB casework or working towards/holding CIH Level 2-4. (Desirable)
• Ability to produce clear written reports and maintain accurate records. (Desirable)
• Commitment to equal opportunities, customer engagement and continuous improvement. (Essential)
• Resilience, confidence and determination in managing challenging situations. (Essential)
• Ability to build and sustain productive relationships with internal and external partners. (Desirable)
• Full driving licence and access to a vehicle. (Essential)
  

Property and Housing

Neighbourhood Manager

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.