Allocations Officer

London Borough of Hillingdon - Allocations Officer

Are you an Allocations officer looking for your next assignment? The London Borough of Hillingdon are looking for an Allocations Officer to join their team on a contract basis, please see below details!

Directorate / Service

Housing Services - Housing Advice & Homeless Prevention

Contract Type

Fixed-term / Agency Contract

Location

Hillingdon (Hybrid working may apply)

Rate / Salary

Competitive (dependent on experience)

Role Purpose

To deliver a high-quality housing advice, homelessness prevention, and allocations service in accordance with the Housing Act 1996 (as amended), Homelessness Reduction Act 2017, and Hillingdon Council's allocations and homelessness policies.

The postholder will assess housing need, prevent and relieve homelessness, manage allocations cases, and support residents to access suitable accommodation options.

Key Responsibilities

Housing Advice & Homelessness Prevention

• Provide comprehensive housing advice to residents, including those at risk of homelessness or already homeless
• Carry out statutory homelessness assessments and make legally compliant decisions
• Develop and manage Personalised Housing Plans (PHPs)
• Take reasonable steps to prevent or relieve homelessness in line with legislation
• Liaise with landlords, housing providers, and partner agencies to secure accommodation solutions

Allocations & Housing Register

• Assess applications to the Housing Register in line with the Council's allocations scheme
• Determine eligibility, qualification, banding, and priority
• Process offers of accommodation and manage refusals and reviews
• Maintain accurate case records and ensure decisions are clearly evidenced

Casework & Compliance

• Manage a caseload efficiently, meeting statutory timescales and service targets
• Issue written decisions, notifications, and review outcomes in line with legal requirements
• Prepare cases for legal challenge, reviews, or court proceedings where required
• Ensure all work complies with safeguarding, equality, and data protection requirements

Partnership & Customer Focus

• Work collaboratively with internal teams, registered providers, and external agencies
• Deliver a customer-focused service, dealing sensitively with vulnerable residents
• Attend case conferences, multi-agency meetings, and court when necessary

Essential Experience & Skills

• Proven experience in housing advice, homelessness prevention, or allocations within a local authority
• Strong working knowledge of housing legislation, including:
  • Housing Act 1996 (Part VI & VII)
  • Homelessness Reduction Act 2017
• Experience carrying out homelessness assessments and allocations decisions
• Ability to manage complex casework and competing priorities
• Excellent written and verbal communication skills
• Confident use of housing management systems and case recording

Desirable

• Experience working in a London borough
• Knowledge of Hillingdon's housing pressures or similar demand-led services
• Experience handling reviews, appeals, or legal challenges
• CIH qualification or relevant housing-related qualification

Personal Attributes

• Professional, empathetic, and resilient approach
• Strong decision-making and problem-solving skills
• Ability to work independently while contributing to a team environment
• Commitment to equality, diversity, and safeguarding best practice

Uxbridge

Uxbridge

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.