Complaints Investigator - West London

Morgan Hunt currently requires a Complaints Investigator for Housing Trust based in West London on a Temporary basis

Pay Rate : £28.81ph Ltd

Hours:35 hrs Mon to Fri - 9am and 17.00pm

Location: West London

Duration : 3 months on going contract

Essential: Experience handling stage one complaints in a regulatory environment

Job Role

Investigate complaints independently, using all available information to reach fair and timely resolutions. Provide excellent customer service through written correspondence, phone calls, and in-person interactions. Manage complaints from first stage through to complex regulatory responses, keeping residents informed throughout. Prepare high-quality written responses and documentation for internal reviews and external regulators. Process compensation payments in line with service standards. Maintain accurate records using our CRM system and ensure compliance with relevant policies. Collaborate with teams across trust to deliver coordinated, resident-focused outcomes. Support continuous improvement by sharing insights and helping to strengthen our complaints handling reputation.

The Ideal Candidate We're looking for someone who can solve problems effectively, communicate clearly both in writing and in person, and stay professional even in challenging situations. Most importantly, you'll need to be someone who genuinely cares about making things right for our residents. We've embraced modern ways of working, offering hybrid arrangements that give you flexibility while keeping you connected to your colleagues and our residents.

Essential: Experience handling stage one complaints in a regulatory environment. Proven ability to manage cases from initial contact through to resolution. Strong problem-solving skills and a track record of delivering excellent customer service. Excellent written and verbal communication skills, with attention to detail. Confident and professional approach, able to remain calm and assertive when needed

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.