Receptionist/Hub Worker

Job Title: Hub Worker

Directorate: Various

Location: Dependent on service

Reporting to: Manager/Deputy Manager

Responsible for: N/A




PURPOSE OF THE JOB The role of a Hub Worker is to jointly manage the safe day to day running of the project with other members of the team and to provide basic support and advice to clients. The Hub Worker will be the first point of contact for clients and visitors and will be responsible for coordinating the Health and Safety within the service. The Hub Worker will be expected to regularly participate in team meetings and other ad hoc project groups as agreed with the management and team of the project. KEY RESPONSIBILITIES

• Working within the rota shift pattern as required; to maintain a friendly and supportive environment within the project.
• To cover all Hub day-to-day tasks, including dealing with phones, post, the door entry system and to have a presence in the hub area to respond to enquiries.
• To deal with the immediate support needs of clients as appropriate, providing crisis intervention where necessary, and feedback all ongoing issues with clients to the team.
• To support vulnerable clients on an ongoing basis with any task as appropriate in order to facilitate the team to resolve their housing crisis quickly and effectively.
• To record all resident's complaints appropriately and refer to relevant individual, and feedback on these.
• To liaise and work with A&R workers across the service, volunteers and external agencies to deliver the highest possible standard of service to clients.
• To diffuse difficult or dangerous situations, resolve conflict between service users effectively and sensitively and to summon outside emergency or other assistance when necessary.
• To be supportive of your colleagues including during times of crisis.
• To exclude people when necessary in accordance with agreed policies and review these exclusions with managers.
• To complete reports following serious or untoward incidents and submit to appropriate manager
  

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.