Customer Services Officer

Job Title: Customer Services Officer

Location: Surbiton, KT6 4NG

Salary: £13.94 per hour (including holiday pay)

Hours: 40 hours per week, on a rota basis (evenings, weekends, and public holidays)

About the Role:

As a Customer Services Officer, you'll be the first point of contact for visitors and residents at our YMCA centres. Your role involves providing high-quality customer service, handling reception duties, answering queries, managing bookings, and ensuring the safety and wellbeing of the building. You will also be a designated First Aider and Fire Marshal.

Key Responsibilities:

• Greet and assist visitors, providing information on services and facilities
• Operate reception and telephone switchboard, log repairs, and process payments
• Conduct regular safety checks, including fire evacuation procedures and first aid
• Support residents and users of Health and Wellbeing services with bookings and enquiries

Essential Requirements:

• Experience in customer service or working in a public-facing role
• First Aid qualification (or willing to train)
• Ability to work on a rota, including evenings, weekends, and public holidays
• Strong communication and interpersonal skills

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.