Childline Helpline Practitioner
Join Our Helpline Team - Help Protect Children Across the UK
Are you an experienced safeguarding professional looking to make a real difference? Do you thrive in a fast-paced environment where your decisions truly matter?
We're looking for dedicated, compassionate and resilient professionals to join our national Helpline service - a vital frontline resource supporting children, families, carers and professionals across the UK.
This is more than a job. It's an opportunity to protect children, influence safeguarding decisions, and be part of a team that stands up for every childhood.
🌟 The Role
As a Helpline Practitioner, you will:
Engage with a diverse range of service users, recognising individual needs, rights and circumstances.
Provide expert safeguarding advice to carers, professionals and members of the public.
Assess contacts and work alongside duty managers to determine appropriate action.
Ensure referrals are processed and passed to relevant agencies within required timeframes.
Accurately record detailed case information in line with Helpline procedures and safeguarding standards.
Contribute to service evaluation and continuous improvement.
Work in partnership with external agencies to support effective child protection.
Promote equal opportunities, diversity and children's rights in all aspects of your work.
Support colleagues and volunteers in delivering high-quality services.
You may also contribute to wider service promotion activities and partnership meetings as required.
🕒 Working Pattern
This role operates on a 3-week rolling shift pattern:
Week 1: Monday - Friday, 09:00 - 17:00 (Office-based)
Week 2: Monday - Friday, 11:00 - 19:00 (Office-based)
Week 3: Monday - Friday, 14:00 - 22:00 (Fully remote, home working)
This structured pattern offers variety, collaboration time in the office, and the flexibility of home working.
💰 Salary & Benefits
Starting salary: £34,500
+ 3.5% salary increase
+ £200 working from home allowance
Ongoing professional development and specialist safeguarding training
A supportive and collaborative team culture
The opportunity to influence best practice and service development
Meaningful work that directly protects children and young people
👤 About You
We're looking for someone who combines professional expertise with empathy and sound judgement.
You will have:
A relevant safeguarding qualification (social care, health, education, law enforcement, youth justice, youth work or counselling).
Post-qualification experience with responsibility for safeguarding children or families.
Up-to-date knowledge of childcare legislation, research and best practice.
Experience working in high-demand, customer-focused environments.
Excellent written and verbal communication skills.
Proven ability to provide advice and support via telephone and in writing.
Strong analytical skills - able to gather, assess and succinctly record key information.
Confident IT skills and experience using client information databases.
The ability to work independently, as part of a team, and collaboratively with external agencies.
A genuine commitment to safeguarding and promoting the welfare of children and young people.
Ready to Make a Difference?
If you're passionate about safeguarding, confident in your professional judgement, and ready to take on a challenging yet deeply rewarding role, we'd love to hear from you.
Apply today and help us protect children when they need it most.
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.