Repairs Officer - North and West London

Morgan Hunt currently requires a Repairs Officer for Housing Trust based in North and West London on a Temporary basis

Pay Rate : £25.27ph Ltd

Hours:35 hrs Mon to Fri - 9am and 17.00pm - Office Based

Location: North and West London

Duration : 3 month on going contract


Specific skills required for these roles are below:

• Financial understanding of SOR (Schedule of Rates) codes and quote variation - SOR's are part of diagnosing repairs and are a standard set of rates that are used across repair contracts that repair officers at level 3 would be expected to understand and be able to use.
• No access process - there is a standard operating model of 3 no accesses and a job to be closed - Level 3 would be expected to already know this and how to apply this
• Tenure understanding or Permanent housing, temporary housing, Leasehold, Managing Agents - all of these are tenures that exist in various housing organisations, and they have their own basic rules - leasehold for example carry out their own internal repairs to their property - we would expect that level 3 have an understanding of all these tenures

Job Role

· Use first line diagnostic abilities and thorough understanding of trust repairs processes to provide effective support functions in responsive repairs for the operational businesses

· Recognise work that falls outside of trust responsibilities and cases that would be categorised as complex, as well as what and when to escalate to senior staff

· Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard.

· Address customer enquiries and concerns, ensuring all updates and interactions are recording on the systems.

· Own and administer all marketplace activity associated with quote review, acceptance and oversight.

· Ensure that completed works are accurately reviewed against the specification of works before being progressed for payment. Work with all stakeholders and contractors to ensure all KPI's are met, managing competency in line with Building Safety legislation

· Assist in the processing of invoices for payment through in-house systems by checking invoices are correct and ensuring work is complete before payment

· Review contractor requests for variances and challenge as appropriate to ensure value for money, and a positive repair journey for our residents.

· Support the team with regular cost and quality audits for all aspects of repair works

· Interact with customers and colleagues to understand their repair needs and expectations and embed this into the service you deliver. Follow up with residents to ensure satisfaction with completed repairs.

· Provide a review and rating for all completed jobs. Key Understanding needs: Understanding of repair responsibilities for housing association Diagnostic understanding of repairs Financial understanding of SOR (Schedule of Rates) codes and quote variation No access process Tenure understanding or Permanent housing, temporary housing, Leasehold, Agency Managed.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.