Neighbourhood Officer

Slough Borough Council - Neighbourhood Officer

Are you a neighbourhood Officer looking for your next role? Slough Borough Council are looking for a Neighbourhood Officer to join their team on a contract basis. Please see below!

Responsible for:

As a member of the Tenancy Management team this post provides a specialist administrative function and support role to the Tenancy Management Team. The area-based teams are responsible for:

• All Aspects of Tenancy Management
• Estate management
• Viewings, new tenancy visits and tenancy sign ups
• Tenancy Audit and fraud prevention
• Early rent arrears support
• Requesting responsive maintenance
• Addressing anti-social behaviour
• Providing a tenancy sustainment service

The Tenancy Management team implement area-specific Service Plans and Corporate Plans which support the delivery of the corporate 5-Year Plan objectives.


Number of reports: 0

Financial responsibilities: All Purchase to Payment (P2P) processes are fully adhered to and completed right first time.

Main purpose of Job:

To support Senior Neighbourhood officers, Neighbourhood Leads and the Neighbourhood Manager to deliver an excellent housing management and ASB prevention and enforcement service to our residents within a specified geographical area.

Main Accountabilities:

1. To support and facilitate the delivery of a high standard of service against an agreed Service Plan for the assigned area in consultation with residents.
3. Provide a comprehensive office management function including (but not limited to): supporting the administration of complaints and enquiries, post and stationery, taking telephone messages for staff, ensuring all written correspondence is dealt with by the correct officer in the correct timescales, manage the diaries of officers, fob and key management, maintenance of electronic records, administration related to lone worker devices.
5. Raising of Purchase Orders and ensuring invoices are checked and paid.

1. Provide administrative support in relation to the preparation of documents for Senior Neighbourhood Officers to use when going to court to;

• gain access to properties to allow Slough Borough Council to exercise its duty as a landlord to inspect all gas and electricity supply to council-owned homes; and preparation and research to assist in collating and organising documentation for tenancy and ASB enforcement.
• Provide administrative support in the management of council owned garages, car ports and hard standings including the administration of voids, allocations, lettings, and the termination of rental agreements.

1. Working with partner service areas to manage council house voids process.

1. Lead on preparing and completing all paperwork associated with signing up tenants to new tenancies. This includes arranging and conducting viewings, meeting with new tenants to complete relevant paperwork, carrying out identity checks and ensuring that the first period of rent is paid in advance of the tenancy being signed.

1. Support the completion of all mutual exchange processes from receiving an application through to completion of the exchange within the statutory timescales.

1. Maintain and update all records of tenancy audits and estate inspections completed by Senior Neighbourhood Officers updating NEC database.

1. Support the administration of all council house and garage recharges.

1. Support all Neighbourhood Leads and the Neighbourhood Manager to provide timely key performance indicator information each quarter.

1. Lead on ensuring all tenancy changes are reflected accurately on NEC database and that these changes are updated in a timely manner.

1. Ensure compliance with, and promotion of Health and Safety policies and procedures.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.