Senior IT Systems Engineer

Senior IT Systems Engineer

London

£41,000 - £44,000 per annum

Based near Romford, Essex

5 days on site

Full-Time | Permanent

Morgan Hunt is delighted to be partnering with a leading London-based College in the recruitment of a Senior IT Systems Engineer. This is an excellent opportunity for an experienced IT professional to join a busy and collaborative IT Services team, providing advanced technical support across a diverse technology estate.

The successful candidate will play a key role in delivering high-quality 3rd Line Support, acting as an escalation point for the wider IT team and ensuring the smooth operation of the College's systems, servers, networks, telephony, and end-user technologies.

The Role

As a Senior IT Engineer, you will be responsible for supporting and maintaining the College's core IT infrastructure while providing expert technical guidance to 1st and 2nd Line colleagues. Working across multiple campuses when required, you will contribute to a customer-focused IT service that supports both staff and students.

This is a hands-on role requiring strong troubleshooting skills, excellent communication, and the ability to manage technical projects through to completion.

Key Responsibilities

• Provide 3rd Line technical support across systems, servers, networking, and end-user technologies.
• Act as an escalation point for 1st and 2nd Line IT Support staff, providing technical expertise and mentoring where required.
• Support and maintain Windows-based environments, Microsoft 365, and core infrastructure services.
• Investigate, diagnose, and resolve complex hardware and software issues affecting both PCs and Apple Mac devices.
• Administer and support Microsoft 365 services for staff and students.
• Support and maintain the College's telephony environment, including IP telephony, smartphones, and wireless communication technologies.
• Assist with the deployment, configuration, and management of devices and software using tools such as SCCM and Jamf Pro.
• Support printing and copying services, including troubleshooting and consumables management.
• Ensure network patching and physical infrastructure work is completed to a high standard and in line with best practice.
• Manage incidents and service requests through the IT Service Management system, ensuring users are kept informed throughout the resolution process.
• Lead and deliver technical projects, liaising with stakeholders, suppliers, and colleagues across the organisation.
• Provide occasional cover for the IT Service Desk and support colleagues during peak periods.
• Assist with the relocation and installation of IT equipment across College sites.

About You

To be successful in this role, you will have excellent customer service skills combined with a strong technical background within a complex IT support environment.

Essential Experience and Skills

• A minimum of three years' hands-on experience in a 2nd/3rd Line Support or Systems Engineering role.
• Experience supporting and troubleshooting:
  • Windows 10/11 environments.
  • Microsoft 365 and Office 365.
  • PC hardware and peripheral devices.
  • Apple Mac hardware and software.
  • IP telephony systems.
  • Interactive classroom technologies, including Whiteboards and Smartboards.
• Experience using call logging and IT Service Management systems.
• Knowledge of networking principles and physical infrastructure support.
• Experience deploying and managing devices and applications using SCCM and/or Jamf Pro.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Strong organisational skills with the ability to manage competing priorities and projects effectively.
• A proactive and collaborative approach to problem-solving.

Qualifications

• Educated to GCSE level or equivalent.
• Relevant IT certifications would be advantageous.

Working Hours

The College operates an IT support service between 08:00 and 17:30, Monday to Friday, with staff working on a rota basis across the following shift patterns:

• 08:00 - 16:00
• 09:30 - 17:30

In addition, evening classes take place on Tuesdays and Thursdays, requiring occasional participation in late shifts on a rota basis:

• 11:00 - 19:00
• 13:00 - 21:00

Flexibility to work across multiple College campuses may be required to meet operational needs.

What's on Offer?

• Salary of £41,000 - £44,000 per annum
• Generous holiday entitlement
• Access to excellent pension arrangements
• Ongoing professional development opportunities
• The opportunity to work within a highly regarded educational institution making a meaningful impact on staff and students
• A varied and rewarding role within a supportive IT team

If you are an experienced IT professional looking to take the next step in your career and thrive in a customer-focused educational environment, we would be delighted to hear from you.

To apply, please submit your CV today.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.