Temporary Accommodation Officer

LB Hillingdon - Temporary Accommodation Officer - Uxbridge

Are you a Temporary Accommodation Officer looking for your next assignment? LB Hillingdon, Uxbridge are currently looking to recruit a Temporary Accommodation Officer on a contract basis , please see below.

1. Resident & Community Contribution

§ To ensure that the resident voice is heard and translated into tailored offers.

§ Collaborate with other services and agencies to provide comprehensive support to residents.

§ Support the provision of an efficient, effective and resident focused service to customers.

§ To support, coach and empower residents to independently assess and manage their own housing situation and make informed choices.

2. People Management

§ No direct supervisory responsibility however there maybe a requirement to assist in the induction and training of peers and new employees.


3. Operational Service Delivery

§ To work as part of a team in delivering day-to-day activities of the Accommodation Team.

§ Ensure the swift and lawful allocation of housing (TA & PRS). Explain the implications of not accepting a property.

§ Ensure all housing offers (TA & PRS) comply with the statutory homelessness framework..

§ Assist in the effective management of void and relet processes.

§ Attend property viewings with residents as directed by the Accommodation Manager.

§ Co-ordinate in collaboration with residents the storage and removal services as needed.

§ Co-ordinate with suppliers to arrange key collection and access for sign-up, or S188 duty discharge if necessary.

§ Work with Legal Services and other departments to handle disrepair complaints and claims, minimising costs.

§ Work closely with the Accommodation Manager to manage TA and PRS housing, ensuring residents comply with their agreements and taking prompt remedial action as needed.


§ Support the management of TA and PRS housing leases and contracts, ensuring suppliers comply with lease terms and Hillingdon remains compliant. Taking prompt remedial action as needed


§ Provide support with negotiating with suppliers to procure units.

§ Setup up and close down tenancies and rent accounts on systems in liaison with relevant provider and the Casework Team.

§ Perform pre-allocation checks, including Right to Rent verification.

§ Accurately record all casework and housing data such as setting up properties on IT systems. This includes maintenance and updating of data on the choice based letting system. Ensure all data is held in compliance with Data Protection and GDPR requirements.

§ Utilise housing accommodation processes, procedures, and data to improve PRS access and facilitate TA move-on for applicants.

§ Assist with the drafting of and issuing of statutory offers and decision notifications, including discharge of duty notifications.

• To support the development and implementation of temporary accommodation tenancy checks, investigate cases where there is concern that temporary accommodation has been abandoned, sub-let or misused and where appropriate, assist in taking action to discharge the Council's homelessness duty.

§ To encourage and help homeless households in TA to comply with their licence or tenancy conditions. Where there is a serious breach of duty (including harassment, anti-social behaviour and hate crime) and/or the Council has discharged its homelessness duty, support the Accommodation Manager in ensuring that the accommodation is withdrawn and recovered as efficiently and quickly as possible, where appropriate to do so.

§ Ensure nightly-paid temporary accommodation suppliers and residents comply with their agreements, taking prompt remedial action as required.

• To always manage case work in accordance with expected standards of timeliness and quality and to adhere to agreed procedures at all times, including maintaining effective record keeping.

• Be knowledgeable and up to date with housing legislation, policy, procedures, case law and Codes of Guidance to ensure statutory requirements are consistently met.

• To support investigations into Complaints, Members Enquiries, Freedom of Information Requests and Ombudsman enquiries as required. Ensure corporate standards are met consistently.

§ Adhere to the Council's safeguarding policies and procedures and undertake relevant training to help protect children and adults at risk of harm within the borough. 

§ Work flexibly in line with organisational requirements, including working from designated local hubs as part of regular working arrangements.

4. Service Planning & Development

§ Contribute to the annual Team Plan, aligned to the Group / Service Plan(s), that sets out clear objectives and priorities for the team.

§ Input actively to any Service Level Agreements (SLAs) covering all aspects of service delivery, including performance and response levels.

§ Take part in training, development and service planning activities.

§ Develop, maintain, in-depth knowledge of Housing Needs and Homelessness both through self-led learning and formal and informal training opportunities.

§ Engage in personal and team development through 1-1s, appraisals, team meetings, and performance reviews.

§ Support and champion the implementation of changes to service delivery.

§ Identify and act on potential efficiency savings to drive continuous service

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.