Community Partnership & Engagement Officer

Location: Great Barr, Birmingham (Office-based with regular community engagement)

Rate: £21.43-£22.53 per hour + Holiday Pay

Contract: Temporary (3-4 months)

Hours: Monday-Thursday: 9:00am-5:00pm | Friday: 9:00am-4:30pm

About the Role

We are recruiting for an experienced Community Partnership & Engagement Officer to join a respected housing organisation based in Great Barr, Birmingham. This is an excellent opportunity for a customer-focused professional with a passion for resident engagement, community partnership, and service improvement.

The successful candidate will play a key role in ensuring customers' voices are heard, monitoring satisfaction levels, and supporting the delivery of an excellent customer experience across the organisation. Although this is primarily an office-based role, you will regularly engage with residents and community stakeholders.

A full UK driving licence and access to a vehicle is preferred due to community visits, although strong candidates without a driving licence will also be considered.

Key Responsibilities

• Lead and promote customer engagement initiatives across the organisation.
• Build positive relationships with tenants, residents, and community partners.
• Act as the first point of contact for customer feedback and complaints, ensuring concerns are escalated to the appropriate teams.
• Monitor customer satisfaction and identify opportunities to improve services.
• Produce and analyse performance and engagement reports.
• Support the implementation of customer engagement strategies across all levels of the association.
• Work collaboratively with internal departments to improve resident outcomes.
• Line manage and support junior frontline staff, providing guidance and performance management.
• Promote equality, diversity, and inclusion while ensuring services meet the needs of diverse communities, including BAME communities.
• Work closely with the Personal Assistant and report directly to the senior leadership team.

Essential Requirements

• Degree educated.
• GCSE (or equivalent) in Maths and English.
• Chartered Institute of Housing (CIH) Level 3 qualification or equivalent knowledge.
• Minimum of 2 years' experience managing or supervising junior frontline staff.
• Strong customer engagement and community partnership experience.
• Experience working within housing, social housing, local authority, or a similar customer-focused environment.
• Excellent communication, stakeholder management, and organisational skills.
• Good analytical skills with experience producing and interpreting performance reports.
• Understanding of the needs of diverse communities, including BAME communities.

Desirable

• Full UK driving licence and access to a vehicle.
• Experience delivering resident engagement strategies within a housing association.
• Knowledge of tenant participation and service improvement frameworks.

Recruitment Process

• CV Shortlisting: Tuesday/Wednesday next week.
• Interviews: The following week.

If you have a passion for improving customer experiences and building strong community relationships, we'd love to hear from you. Apply today with your up-to-date CV.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.