Housing Officer

Job Title: Housing Officer

Location: London, Greater London

About the Role / Job Summary:

We are seeking a dedicated Housing Officer to provide a customer-focused, proactive, and comprehensive Tenancy, Neighbourhood, and Estate Management service. This role involves managing a patch of approximately 550 properties, acting as the first point of contact for housing, tenancy, and estate management queries. The successful candidate will play a vital role in enhancing community safety, addressing tenancy breaches, and supporting residents in their engagement with housing services.

Key Responsibilities:

• Deliver a high-quality, efficient tenancy, housing, and estate management service.
• Ensure compliance with policies, procedures, and legislation while providing excellent customer service.
• Manage the turnaround of empty properties to meet key performance indicators.
• Investigate cases of tenancy fraud and coordinate management of complex housing disputes.
• Conduct neighbourhood inspections to ensure safety and maintenance standards.
• Collaborate with internal teams and external partners to enhance service delivery.
• Support community engagement initiatives and tenant involvement.

Qualifications:

• Up-to-date knowledge of housing legislation and regulations.
• Experience in a front-line tenancy or housing management role.
• Strong communication and IT skills.
• Ability to work independently and manage a varied workload.

Education Requirements:

• N/A

Experience Requirements:

• Experience in managing tenancy processes and working with vulnerable groups.
• Experience in litigation and evidence gathering.
• Ability to build effective relationships with tenants and stakeholders.
• Enhanced DBS required

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.