Supporter Engagement Assistant

Are you passionate about delivering exceptional customer service and making a real difference? Join our team as a Supporter Engagement Assistant, where you'll be the first point of contact for supporters, providing outstanding service while helping to support people experiencing homelessness.

Job Details

• Location: London (Hybrid)
• Hours: Full Time - 35 hours per week
• Pay: £31,000 - £32,000 per annum (DOE)
• Working Days: Monday to Friday

Key Responsibilities

• Respond to supporter enquiries via phone, email, and other communication channels.
• Provide excellent customer service and resolve queries efficiently.
• Maintain accurate supporter records and process donations and administrative tasks.
• Handle complaints professionally and ensure timely resolutions.
• Work collaboratively with internal teams to deliver a positive supporter experience.
• Ensure all records are maintained in line with GDPR and organisational policies.

Requirements

• Previous experience in a customer service, supporter care, or administrative role.
• Excellent verbal and written communication skills.
• Strong organisational skills with great attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Confident using Microsoft Office and CRM/database systems.
• A positive, proactive approach with a genuine passion for helping others.

Apply now and become part of a team that's making a real difference every day!

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.