Housing Officer

📍 Location: CM14, Essex
💰 Pay Rate: £18.76 per hour
🕘 Hours: Monday to Friday, 9:00 AM - 5:00 PM (35 hours per week)

Housing Officer - Temporary Opportunity

We are currently recruiting for an experienced Housing Officer to join a well-established housing organisation based in CM14. This is an excellent opportunity for someone who is passionate about delivering high-quality housing management services and improving the lives of residents.

As a Housing Officer, you will be responsible for managing a designated patch of properties, building positive relationships with residents, and ensuring estates are safe, well-maintained, and compliant with housing standards.

Key Responsibilities:

• Manage a portfolio of residential properties and provide an excellent housing management service.
• Build strong relationships with residents and act as their first point of contact.
• Investigate and resolve tenancy-related issues, including anti-social behaviour (ASB), complaints, and safeguarding concerns.
• Carry out regular estate inspections and ensure communal areas are maintained to a high standard.
• Work closely with repairs, maintenance teams, contractors, and managing agents to resolve issues promptly.
• Monitor repairs and maintenance performance to ensure excellent customer service.
• Support residents by providing advice and guidance on tenancy matters.
• Manage service charges and communicate effectively with residents regarding housing services.
• Ensure accurate record keeping and maintain up-to-date case management systems.
• Work collaboratively with internal teams and external partners to improve resident satisfaction.

Essential Requirements:

• Previous experience working as a Housing Officer, Neighbourhood Officer, Tenancy Officer, or in a similar housing management role.
• Strong knowledge of tenancy management, ASB, safeguarding, and housing legislation.
• Excellent communication, customer service, and problem-solving skills.
• Experience managing a housing patch and working with diverse communities.
• Ability to prioritise a busy workload and work independently.
• Good IT skills, including Microsoft Office and housing management systems.

What's on Offer:

• Competitive pay rate of £18.76 per hour.
• Monday to Friday working hours (9:00 AM - 5:00 PM).
• Opportunity to work with a respected housing provider.
• Supportive team environment.
• Immediate start available, subject to compliance.

If you have a passion for delivering outstanding housing services and making a positive difference to residents' lives, we'd love to hear from you. Apply today with your updated CV.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.