Housing Resolutions Officer

Job Title: Housing Resolutions Officer

Location: North West London (Local Government)

Rate: £27.71ph umbrella (36hpw - 9am - 5pm)

Contract: Temporary / 3 months - possible extension


I'm looking for a Housing Resolutions Officer to join a public sector and government housing team in North West London, where you'll play a vital role in supporting residents across the borough.

This is a front line position where you'll need strong interpersonal skills, resilience, and the ability to work independently while making a real difference to the lives of vulnerable individuals and families.

What you'll be doing:

• Providing clear, accurate advice and information to residents on housing and homelessness issues.
• Working directly with vulnerable groups, offering tailored support and ensuring their needs are understood and met.
• Conducting property visits both inside and outside of the borough, requiring extensive travel.
• Assessing housing situations and helping residents find sustainable housing solutions.
• Liaising with internal teams, external agencies, and landlords to resolve cases effectively.

What I'm looking for:

• A full driving licence and access to a car (essential, due to extensive travel).
• Experience of giving advice and information to customers, with the ability to communicate effectively with vulnerable groups.
• A solid understanding of homelessness and housing issues, particularly within a public sector and government context.
• Strong problem-solving skills and the ability to manage a varied caseload under pressure.

What's on offer:

• The chance to make a meaningful impact on the lives of residents in North West London.
• Flexible working arrangements and support from an experienced housing team.

If this sounds like the right next step for you, I'd love to hear from you.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.