Social Housing Assessment and Lettings Officer

I am currently recruiting a Social Housing Assessment and Lettings Officer to join a housing needs service within the public sector and government, based in a North London (Hybrid).

This is a great opportunity for a housing professional to play a key role in allocations, assessments, and lettings within the public sector and government, supporting fair access to social housing across a Confidential Location (Hybrid).

As a Social Housing Assessment and Lettings Officer, you will be responsible for assessing housing register applications, applying legislation and allocation policy, and supporting the effective operation of a choice-based lettings system. Working in the public sector and government, you will manage a varied caseload, engage with vulnerable applicants, and contribute to best use of housing stock within a Confidential Location (Hybrid).

Key Responsibilities

• Assess and investigate housing register applications in line with housing legislation and policy

• Determine eligibility, priority, and banding, issuing clear and legally compliant decision letters

• Support the management and administration of a choice-based lettings system, including advertising and shortlisting

• Make nominations and allocations to social housing to minimise voids and support efficient stock use

• Carry out verifications, interviews, and home visits as required

• Work closely with housing management teams on transfers, successions, and mutual exchanges

• Respond to customer enquiries, complaints, and correspondence professionally and accurately

• Maintain accurate case records across housing IT systems and contribute to performance reporting

About You

• Experience in housing assessments, allocations, lettings, or housing needs services

• Strong working knowledge of housing legislation and allocations policy

• Confident communicating with customers, partners, and stakeholders

• Able to manage competing priorities in a pressurised environment

• Strong IT skills and attention to detail

If you are interested in the above role, APPLY NOW!

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