Senior Business Analyst

Morgan Hunt are supporting a client and looking for a Senior Business Analyst.

Role Purpose

Provide expert business analysis and process improvement support across housing service work streams, including safety, quality, compliance, repairs, voids/lettings, leasehold, and tenancy management. The role focuses on translating operational and regulatory requirements into efficient, compliant processes that improve service delivery and customer outcomes.

Key Responsibilities

· Facilitate workshops, stakeholder engagement sessions, and User Acceptance Testing (UAT).

· Gather, analyse, and document business requirements, translating complex needs into practical solutions.

· Design and improve workflows aligned with statutory compliance requirements, including:

· Gas, Electrical, Fire safety, Water hygiene, Asbestos, Lifts

· Map and optimise end-to-end processes for repairs, voids, lettings, and tenancy services to improve efficiency, turnaround times, and cost control.

· Support implementation of compliance policies and develop monitoring/reporting tools for assurance activities.

· Standardise tenancy-related processes including sign-ups, mutual exchange, decants, safeguarding, and ASB management.

· Recommend process improvements and system enhancements to improve operational outcomes.

· Act as a key liaison between stakeholders and project teams to ensure effective communication and delivery.

· Support testing, implementation, and integration of systems and business processes.

· Maintain business analysis documentation including: Process maps, Requirements logs, SOPs, RACI charts

· Benefits tracking




Desirable Experience

· User research and service design

· Design and implementation of assurance frameworks

· Experience with housing management systems and related technologies

· Candidate Profile

· Proactive self-starter committed to improving resident services

· Strong analytical and problem-solving skills with the ability to interpret data and identify trends

· Experience delivering process improvement and business change initiatives

· Strong stakeholder management and communication skills

· Understanding of local government challenges and opportunities

· Knowledge of system integration and interoperability within business processes

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.