Housing Officer

We are seeking an experienced Housing Officer to deliver a responsive, resident-focused housing management service. The successful candidate will be responsible for tenancy management, estate inspections, anti-social behaviour (ASB) casework, resident engagement, safeguarding, and community development across a designated patch. The role requires a visible presence within communities, ensuring residents receive high-quality support while maintaining safe, sustainable neighbourhoods.

Key Responsibilities

Tenancy & Housing Management

• Manage tenancies and leasehold matters, ensuring compliance with tenancy conditions.
• Investigate and resolve tenancy breaches, including unauthorised occupation, hoarding, subletting, and other breaches.
• Respond to and manage ASB cases, working with residents, partner agencies, and specialist teams where required.
• Conduct tenancy audits, home visits, estate inspections, and end-of-tenancy visits.
• Support tenancy sign-ups and ensure new residents understand their rights, responsibilities, and available support services.
• Monitor estate conditions, communal repairs, environmental issues, and access requirements.

Resident Engagement & Community Support

• Build positive relationships with residents through regular estate presence and proactive communication.
• Attend resident meetings, community events, and estate walkabouts.
• Identify vulnerabilities and safeguarding concerns, making referrals to appropriate services.
• Support community initiatives and contribute to neighbourhood improvement plans.

Compliance & Health and Safety

• Support the delivery of property compliance, building safety, and fire safety requirements.
• Identify, report, and escalate health and safety risks.
• Work closely with operational teams to ensure properties and communal areas remain safe and compliant.

Service Delivery & Performance

• Maintain accurate housing management records and case notes.
• Manage a varied caseload while meeting performance targets and service standards.
• Collaborate with internal teams and external partners to deliver joined-up services.
• Contribute to service improvement initiatives and neighbourhood performance monitoring.

Person Specification

Essential

• Minimum 2 years experience in Housing Management.
• Experience managing tenancy breaches and anti-social behaviour cases.
• Knowledge of tenancy management, housing legislation, and landlord responsibilities.
• Understanding of safeguarding, support services, and partnership working.
• Strong customer service, communication, and interpersonal skills.
• Excellent organisational skills with the ability to manage competing priorities.
• Experience working with diverse communities.
• Strong IT, case management, and reporting skills.
• Ability to work independently and collaboratively.

Desirable

• Housing-related professional qualification.

Additional Requirements

• Regular estate inspections, home visits, and resident engagement activities.
• Ability to travel between sites as required.
• Flexibility to work occasional evenings and weekends (TOIL provided).
• Enhanced DBS clearance required.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.