Team Leader - Supported Housing

Team Leader - Supported Housing
📍 Surbiton
💼 Full-Time | Shift-Based Role

We are looking for an experienced and compassionate Team Leader to join our supported housing service in Surbiton. This is an excellent opportunity for someone with a strong background in housing, homelessness, or support services who is passionate about empowering vulnerable individuals to achieve greater independence.

As Team Leader, you will oversee the day-to-day running of the service, providing leadership to frontline staff while ensuring residents receive high-quality, person-centred support in a safe and welcoming environment.

Key Responsibilities

• Lead and support a team of Housing and Customer Service staff through regular supervision, coaching, and performance management
• Coordinate daily shift operations and staff rotas to ensure consistent service delivery
• Act as the main point of contact for resident welfare, safeguarding concerns, and incident management
• Support residents to progress towards independent living through effective engagement and partnership working
• Manage resident referrals, inductions, and tenancy-related matters
• Minimise voids and maximise occupancy and rental income
• Respond effectively to challenging behaviour, anti-social behaviour, and crisis situations
• Work collaboratively with internal teams to maintain a high standard of accommodation and resident experience
• Ensure compliance with health & safety, safeguarding, and operational procedures
• Act as Fire Marshal and/or First Aider where required

About You

We are looking for someone who has:

• Previous experience working within supported housing, homelessness, social care, or a similar environment
• Experience leading or supervising a frontline team
• Strong knowledge of safeguarding and supporting vulnerable adults
• Excellent communication, conflict resolution, and problem-solving skills
• The ability to remain calm and professional under pressure
• A compassionate and inclusive approach with a commitment to Equality, Diversity & Inclusion
• Good IT and administrative skills

What We Offer

• Weekly pay
• Supportive team environment
• Ongoing training and development
• Opportunity to make a meaningful impact in people's lives

If you are a motivated leader who is passionate about supporting people to build brighter futures, we would love to hear from you.

Apply now to join a dedicated team making a real impact every day.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.