Housing Administrator

Job Title: Services Administrator




We are seeking a motivated and customer-focused Services Administrator to join a Tenancy Services team within a Housing Association, providing high-quality front-line support to residents and the wider community. This is an office based role which is a temporary contract for a 3 month period and will start ASAP.

About the Role

You will play a key role in delivering responsive housing management services, ensuring excellent customer care, accurate record-keeping, and effective administrative support across tenancy services, allocations, repairs, rent collection, and tenancy sustainment.

This is a varied front-line role involving direct contact with customers via telephone, email, and in person, as well as supporting wider team operations and service delivery.

Key Responsibilities

• Respond to customer enquiries across housing management services including allocations, voids, repairs, and tenancy sustainment
• Provide accurate advice, guidance, and support to residents and partner agencies
• Maintain and update both manual and digital records and systems
• Support housing processes including mutual exchange, rent monitoring, and tenancy compliance
• Assist with complaints handling through prompt and effective service resolution
• Carry out reception duties including welcoming visitors, managing diaries, mail, and health & safety checks
• Arrange and support house visits and viewings
• Assist with reporting, statistics, newsletters, and tenant communications
• Support tenancy sustainment and community initiatives

About You

You will be:

• Customer-focused with strong communication skills
• Have experience working within Social Housing
• Organised, reliable, and able to prioritise workload effectively
• Comfortable working as part of a team and independently
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Professional, adaptable, and committed to high service standards

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.