Government Recruitment Team

Are you the visionary leader to transform our digital landscape?

The Parliamentary and Health Service Ombudsman (PHSO) is excited to introduce a new role that will play a pivotal part in reshaping the way we serve the public, members of parliament, organisations we investigate and PHSO colleagues. 

PHSO is a modern, vibrant organisation full off passionate, committed people. We make final decisions that have not been resolved by UK Government departments and the NHS in England. We are an independent national ombudsman service, holding public bodies to account.

We believe in the power of complaining. A well-handled complaint has the power to reveal the truth, bring closure and even create lasting positive change.

The Role 

As the inaugural Chief Digital and Information Officer, you’ll have a unique opportunity to make your mark. We’re looking for a strategic and authentic digital leader with the vision and expertise transform the way we work and what we deliver, enabling us to become a truly user-focused service.

You will be a thought leader, a catalyst for change, and a key member of our Executive Team. This is a role where your ideas and actions will have a profound impact on the organisation and ultimately on the lives of the people we serve. 

If you’re passionate about harnessing the power of innovation and data to drive transformation, we want to hear from you! 

The Successful Applicant

• Degree or equivalent in a relevant technical discipline
• Proven track record of leading the development and delivery of digital, data and technological transformation that drives improved efficiency and effectiveness.
• Sound understanding of digital, data and technological capabilities deployed across the public sector.
• Experience of overseeing and leading the delivery of complex multidisciplinary projects and teams including matrix leadership across organisational and supplier boundaries.
• Experience in driving innovation in partnership with both internal colleagues and external stakeholders.
• Strong leadership skills, with the ability to build a collaborative and inclusive team. To attract, motivate and develop colleagues at all levels to achieve their highest potential with the ability to inspire and engage people through change.
• Strategic thinker with the ability to think beyond standard and pre-existing models and paradigms to create new and creative ways to deliver services.
• Inspirational and compelling expert, with technology acumen, able to capitalise on digital, data and technology opportunities which support delivery of corporate objectives.

No candidate will meet every single desired requirement. If your experience looks a little different and you think you can bring value to the role we’d love to hear from you!

Benefits 

• Civil Service Pension scheme (minimum 26.6% employer contribution)
• 32.5 Days annual leave
• Hybrid working – 40% office based
• Flexible working, autonomy over working patterns
• Dedicated Learning and Development team
• Employee discount scheme across hundreds of retailers
• Bicycle loan scheme
• Season ticket loan
• Gym membership subsidy
• Free advice help line to speak to professionals and counsellors
• Paid for professional memberships
• Eye test reimbursement
• Access to the Headspace App
• Support for carers

Equality, Diversion, and Inclusion 

Equality, diversity, and inclusion are vital to the way we work. We recognise the importance of having a workforce made up of individuals with their own unique identities.

We know the value of having diverse, representative teams across our organisation, which is why we particularly encourage applications from candidates who are likely to be underrepresented. These include individuals who are from Asian, Black, Mixed Ethnicity or Other Ethnic Group backgrounds, disabled people & LGBTQ people.

If you want to join a dedicated team that makes a real difference and helps raise standards in public services, then is the opportunity for you.

If you would like to learn more about the role, please contact Kathryn Hayes, Talent Acquisition Advisor - [email protected]

Closing Date – 4^th December 2023

Assessment Dates : Psychometric assessment - sent out on 8^th December 2023

                                   Stakeholder panel - 12^th or 14^th December 2023 held virtually.

                                   Interview: w/c 18^th December 2023 held virtually.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

We also do not accept CV’s. To apply for the role you will need to complete the application form by clicking on the ‘apply now’ button.

Applications from individuals only – no agencies

To apply - Job Search (webitrent.com)

Please note we do not accept CVs and/or cover letters. You will have the opportunity to demonstrate your motivation for joining our programme during the immersive assessment and the assessment centre. You can apply via our website using the following link: https://www.policenow.org.uk/national-graduate-leadership-programme/job-description-2024/

Starting salary:  £36,775

Contract: Permanent

Duration: Two years

Location: London

About the programme

Every neighbourhood deserves to feel safe with police officers they can trust. By joining our programme, you can help vulnerable communities rocked by injustice and plagued by crime.

Our National Graduate Leadership Programme is designed to develop your resilience, leadership and problem-solving abilities to equip you with the skills and knowledge required as a neighbourhood police officer. We will teach you everything you need to know about working with communities and local partners, to prevent crime, lead investigations, and proactively identify neighbourhood issues.

Your salary is paid from day one when you start our training academy. You will then spend two years embedded in a neighbourhood. This will give you the opportunity to become a visible leader in the community, engage with partners to support and safeguard the vulnerable and prevent those at risk of offending. Our programme prepares you to make a positive change and stop crime before it happens. There is no greater feeling than seeing the work you do impact someone’s life for the better.

We are looking for talented graduates from all degree disciplines. You don’t need any previous policing knowledge or experience to be successful in our programme.

For your ambitions, career goals, promotions.  For every brave new idea and the lives you’ll change. Become a neighbourhood police officer.

Training and development

Our award-winning training sets the foundation for a successful and transformative career in policing. Throughout the academy, you’ll have access to a performance and development coach who will support you to navigate a new career and maximise your potential. You'll also have the opportunity to apply for a secondment, which is a unique opportunity to develop skills and gain valuable experience working with external partners.

Career progression

Once you successfully complete the programme, you will be a fully warranted neighbourhood police officer with a permanent role in policing. You’ll also join our alumni network and have full access to our team, who are there to support your career in policing.

Many of our graduates have gone on to get promoted or taken the opportunity to move laterally into the wide variety of departments that are on offer in policing. Such as becoming a detective, joining Counter Terrorism teams, or working on policing priorities such as Violence Against Women and Girls (VAWG).

Eligibility

To apply for this programme, you must:

• be over 17 years of age or older on application, (and 18 by the time of appointment)
• be a British citizen, a citizen of a country that is a member of the European Economic Area or Switzerland, or a Commonwealth citizen or foreign national who is resident in the UK and has settled status or leave to remain and work without restrictions
• have been resident in the UK for the past three years (some exemptions allowed)
• not currently be registered as bankrupt (or have bankruptcy debts that have been discharged within the past three years)
• not have existing county court judgements outstanding against you
• not be a current or previous member of a proscribed terrorist organisation or group
• not plan to take an active role in politics once in role (this does not include voting, but would include canvassing for a political party)
• be competent in written and spoken English and numeracy
• hold at least one UK level 3 qualification in any subject, or non-UK equivalent
• hold a first, 2:1 or 2.2 in any undergraduate degree from a UK university (or equivalent from a non-UK university) and have completed all education by the programme start date of July 2024, this includes part time or distance learning
• have not undertaken the College of Policing-licensed pre-join degree in Professional Policing Practice
• have not previously attested, trained or been employed as a police constable in the UK

Rewards and benefits

Salary

You can expect a starting salary of £36,775 increasing each year to £54,000 in seven years.

Leave

You’ll start with 22 days per year (on top of public holidays), rising to 30 days depending on your length of service. You can also expect other forms of leave including adoption, maternity and paternity.

Work-life balance

This is not your typical 9-5. Police officers work varied shift patterns which gives them flexibility and freedom to maximise their time outside of work. Different to your typical working week, you’ll often receive several days off in a row. It may take some time to adapt to shift pattern working, but once you do, you may find that the flexibility of the schedule allows you to better balance work and home life.

Pension

You’ll automatically be enrolled as a member of the Police Pension Scheme 2015, which awards police officers for their dedication and service to the public. It offers a generous and secure retirement package, providing officers with financial stability and peace of mind.

Free and discounted travel

Free London travel from the start of your training programme, including tubes and buses. You’ll also have access to heavily discounted rail travel for up to 70 miles from London.

Financial services discounts

There are various partner organisations who work alongside the police to offer a variety of financial services including saving, investment and protection products, as well as discounts and subsidies. Many major high street stores, retail outlets and other national organisations offer discounts and special deals to police officers. Most police forces also provide access to a number of subsidised leisure and sporting activities.

Application process

Throughout each stage of the application process, you'll learn more about the preventative and transformative role of neighbourhood policing:

• Online application, including proof of eligibility.
• Immersive assessment
• Assessment centre
• Conditional offer
• Pre-employment checks including fitness test, BMI, medical, references and vetting.
• Programme start date, July 2024

If you receive a conditional offer, you will have a dedicated Recruitment Officer who will support with your onboarding prior to starting the programme.