Housing Recruitment Team

Salary: £80,000

Location: London, or Bristol  

Hours: 35 per week (28 hours per week will be considered)

Contract: Permanent

Benefits:

• 27 days annual leave + statutory holidays + 3 closures days over the Christmas period.

• Flexible working for all staff including working from home / hybrid working, and flexitime/TOIL scheme.

• Attractive family friendly policies.

• Private healthcare cover.

• Employee awards, and training and development opportunities.

For more information about our benefits please visit our website. 

An exciting opportunity has arisen at the National Housing Federation (NHF) to lead our policy and research work. 

The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people. You can find further information about the NHF here: https://www.housing.org.uk/about-us/ 

The Director of Policy and Research is a key leadership role at the NHF responsible for the development and delivery of policy and research in support of our overall strategy.

You will lead a talented and experienced team to shape policy at a national level, working with senior officials across national and local government, and provide direction to our work across a range of areas including rent policy, quality and decency, net zero and homelessness. 

You will be a member of the NHF’s leadership team and work closely with our members and Board.  

What you’ll do: 

• Lead and support the development of the NHF’s strategic policy making across a range of complex areas.

• Drive an ambitious research agenda to ensure our influencing work is evidence based and compelling.

• Build a broad range of relationships at senior levels across government departments and with partner organisations. 

• Support a highly responsive and agile policy making function, that can adapt to changing government priorities and external pressures. 

• Build and maintain trusted relationships with leaders from across our membership, securing insight and support for our positions. 

• Identify and manage strategic risks, working closely with colleagues and the board. 

• Provide high quality professional support and advice to NHF members in relation to policy and strategy. 

• Act as a member of the NHF leadership team (SMT), working with the Chief Executive and LT colleagues to deliver wider organisational goals.

• Act as a spokesperson for the NHF in the media and in high profile political settings including select committee inquiries. 

About you:

• An extensive track record of developing successful policy in complex and/or highly regulated areas.

• Highly effective influencing skills and experience of developing senior relationships across a range of stakeholders and partners. 

• A strong understanding of housing policy at a national level.

• A strong knowledge of the relevant legislative frameworks and processes

• Experience of commissioning external research and strategic advice.

• Significant experience of leading and managing staff and teams.

• Excellent organisational skills, including prioritising workloads, managing others and working under pressure to achieve tight deadlines.

Interested?

You can download the full job role profile and person specification that is at the bottom of the page.

Equality, diversity and inclusion

The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff – https://www.housing.org.uk/about-us/transparency/who-we-are/.  We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.  

We are committed to equality, diversity and inclusion and are working to increase the diversity profile of our workforce. We are currently under-represented by ethnic minorities, people with a disability or disabilities and LGBT+, and would particularly welcome applications from people in these groups.

Disability confident committed employer

We are a disability confident committed employer and if you are a disabled person who demonstrates you meet the skills and experience, we consider essential for the role, we will offer you an interview.

We are happy to consider reasonable adjustments to our recruitment process if you have a disability or have a condition that you feel may affect your performance during the recruitment process. Please email Stephanie Green, People Manager at [email protected] with your request or to arrange a time to discuss in more detail. 

Our role profile and job advert can also be requested in large print or in accessible format via this email address.

Uploading your CV and cover letter

If you decide to apply for this role, when requested, please upload a version of your CV that does not include any personal details, such as name, gender, age etc.  You should also ensure that you do not add your name at the end of the cover letter. This will help us to shortlist candidates for interview based solely on their knowledge, skills and experience.

Right to work in the UK / UK VISA Sponsorship

You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.

Closing date for applications: 18 December 2023

Interviews to be held: week commencing 15 January 2024

People and progress are our purpose

We are much more than just housing; we are immensely proud and passionate about changing lives.

Born in 1994, we have been around a long time. We have supported hundreds of thousands of people to achieve their aspirations by providing safe and sound homes, creating opportunities, and helping them to live independently. We have been by their side during some of the worst and best moments of their lives. 

Every day our team of 900 colleagues rise to the challenge of delivering high-quality homes and related services that make a real difference to tens of thousands of people. 

As one team, we work together, and empower and support each other, to ensure we do everything we can to make a positive difference. 

Our people say they are proud to be Progress; we create spaces where you feel your contribution is valued, has purpose, and you are inspired and able to thrive.

Everyone says that we are a great employer, don’t just take our word for it? 

We have a Glassdoor rating of 4.2 (the UK average is 3.9/5.0).

Our recent staff survey RESULTS say!

“My manager trusts me to get on with my job!” 97 %

“In my team we actively support one another” 90%

“My colleagues and I collaborate” 87%

Position Summary

Are you passionate about making a difference in people's lives? Do you want to work for an organisation that values people, innovation, and collaboration?

Progress Housing Group are looking for a Service Charge Manager to join our team. In this role, you will play a vital part in our mission to create high-quality homes, support independence, and foster opportunities for individuals and communities.

As a Service Charge Manager you will be reporting to the Leasehold & Contracts Manager, overseeing the setting and monitoring of service charges for general needs and independent living homes. Collaborate with teams to ensure high service standards and compliance, meet reporting deadlines, and investigate and resolve initial complaints and inquiries. This role can be performed from a local office or remotely, involving record-keeping, report generation, performance reporting, and meeting attendance.

This is a full time and permanent role, working 36.25 hours per week.

What we need you to bring:

The ideal candidate will have experience in managing service charges for an excellent, cost-effective service to residents. They will also supervise two Income & Invoicing Officers. The role requires strong interpersonal skills, a focus on resident satisfaction, and the ability to build positive relationships with colleagues.

The candidate should work well under pressure, prioritize tasks, delegate when necessary, and seek support when needed. Ideally, candidates will have experience in the Housing Sector, possess accountancy knowledge, and expertise in setting service charges for compliance and efficiency.

What we will offer in return: 

• A decent salary/benefits and the opportunity to develop your career.
• A relaxed culture where you are expected to plan your own day, take breaks when you need them and enjoy your work.
• A flexible working environment where you can plan your own week and work where you work best, home or office (role depending)

What’s next?

If you are an expert in your field, share our values, and are excited about our mission, we would love to hear from you.

Application Closing Date: 11:59pm on Sunday 10^th December 2023

Interview Date: Friday 15^th December 2023

Before you go…

We believe in the power of diversity here at Progress Housing Group. We strongly encourage applicants from all parts of society. You can read on our careers site about the actions we are taking ourselves.

Please note on the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately.

People and progress are our purpose

We are much more than just housing; we are immensely proud and passionate about changing lives.

Born in 1994, we have been around a long time. We have supported hundreds of thousands of people to achieve their aspirations by providing safe and sound homes, creating opportunities, and helping them to live independently. We have been by their side during some of the worst and best moments of their lives. 

Every day our team of 900 colleagues rise to the challenge of delivering high-quality homes and related services that make a real difference to tens of thousands of people. 

As one team, we work together, and empower and support each other, to ensure we do everything we can to make a positive difference. 

Our people say they are proud to be Progress; we create spaces where you feel your contribution is valued, has purpose, and you are inspired and able to thrive.

Everyone says that we are a great employer, don’t just take our word for it? 

We have a Glassdoor rating of 4.2 (the UK average is 3.9/5.0).

Our recent staff survey RESULTS say!

“My manager trusts me to get on with my job!” 97 %

“In my team we actively support one another” 90%

“My colleagues and I collaborate” 87%

Position Summary

Are you passionate about making a difference in people's lives? Do you want to work for an organisation that values people, innovation, and collaboration?

Progress Housing Group are looking for a Business Data Analyst to join our team. In this role, you will play a vital part in our mission to create high-quality homes, support independence, and foster opportunities for individuals and communities.

As a Business Data Analyst you will play a crucial role in further enhancing the capability of the team to report on performance information within the Group. You will be involved with understanding and improving business processes, collecting and analysing data from multiple sources to understand trends and exceptions, together with providing and presenting accurate performance data to a wide variety of customers.

The role is full time, permanent working 36.25 hours per week. You will be agile based with an expectation to attend the offices in Leyland approximately once per fortnight for team or project meetings.

What we need you to bring:

We are looking for a team player with a strong eye for detail and someone who has experience in extracting, manipulating and interpreting data from core systems and data warehouses. You should have excellent customer service skills and be comfortable in collaborating and building relationships with staff and customers at all levels. You will have an understanding of data quality issues that end users may face and how these can be improved.

If you want to make a difference and are passionate about performance and all things data, we want to hear from you!

What we will offer in return: 

• A decent salary/benefits and the opportunity to develop your career.
• A relaxed culture where you are expected to plan your own day, take breaks when you need them and enjoy your work.
• A flexible working environment where you can plan your own week and work where you work best, home or office (role depending)

What’s next?

If you are an expert in your field, share our values, and are excited about our mission, we would love to hear from you.

Application Closing Date: 11:59pm Tuesday 5th December

Interview Date: Wednesday 13th and Thursday 14th December in person – Leyland

Before you go…

We believe in the power of diversity here at Progress Housing Group. We strongly encourage applicants from all parts of society. You can read on our careers site about the actions we are taking ourselves.

Please note on the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately.

People and progress are our purpose

We are much more than just housing; we are immensely proud and passionate about changing lives.

Born in 1994, we have been around a long time. We have supported hundreds of thousands of people to achieve their aspirations by providing safe and sound homes, creating opportunities, and helping them to live independently. We have been by their side during some of the worst and best moments of their lives. 

Every day our team of 900 colleagues rise to the challenge of delivering high-quality homes and related services that make a real difference to tens of thousands of people. 

As one team, we work together, and empower and support each other, to ensure we do everything we can to make a positive difference. 

Our people say they are proud to be Progress; we create spaces where you feel your contribution is valued, has purpose, and you are inspired and able to thrive.

Everyone says that we are a great employer, don’t just take our word for it? 

We have a Glassdoor rating of 4.2 (the UK average is 3.9/5.0).

Our recent staff survey RESULTS say!

“My manager trusts me to get on with my job!” 97 %

“In my team we actively support one another” 90%

“My colleagues and I collaborate” 87%

Position Summary

Are you passionate about making a difference in people's lives? Do you want to work for an organisation that values people, innovation, and collaboration?

Progress Housing Group are looking for a Continuous Improvement Support Coordinator to join our team. In this role, you will play a vital part in our mission to create high-quality homes, support independence, and foster opportunities for individuals and communities.

As a Continuous Improvement Support Coordinator you will be supporting the Continuous Improvement team within the Housing Operations directorate. Supporting the team with the administration tasks for training, project support, staff inductions, surveys, meetings along with identifying and implementing efficiencies, supporting change and overseeing all associated tasks.

What we need you to bring:

Our ideal candidate will have exceptional organisational skills, you will be forward thinking, an active listener, a motivator and team player. You will be organised and competent in all administrative duties. You will have excellent communication and influencing skills and be motivated to always do your best and support colleagues and customers.

What we will offer in return: 

• A decent salary/benefits and the opportunity to develop your career.
• A relaxed culture where you are expected to plan your own day, take breaks when you need them and enjoy your work.
• A flexible working environment where you can plan your own week and work where you work best, home or office (role depending)

What’s next?

If you are an expert in your field, share our values, and are excited about our mission, we would love to hear from you. Please visit our website to view our Purpose, Values and mission - Our purpose | Progress Housing Group (progressgroup.org.uk)

Click apply and complete the short application process (3-4 mins). We feedback to all applicants within 3 working days of the closing date.

Application Closing Date: 11:59pm Sunday 3rd December 2023

Interview Date: W/C 11th December 2023

Before you go…

We believe in the power of diversity here at Progress Housing Group. We strongly encourage applicants from all parts of society. You can read on our careers site about the actions we are taking ourselves.

Please note on the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately.

The Vacancy

Permanent, Full Time  

 
We are brave, we are ambitious, we are honest, and we are Citizen!  

At Citizen we are very proud to be able to give tens of thousands of people across the West Midlands one of the most important things they will ever have - a home and a foundation for their life. We believe passionately in our purpose and our teamwork towards it every day.  

It’s an exciting time to join the team, these roles are key to influencing our direction and will help to shape and embed our projects and make a significant difference to our delivery model. We are currently looking for three experienced Project Managers who are eager to take the next step in their career to join a face paced assets team.  

A Project Manager (Kitchen and Bathrooms) reporting into our Head of Property Services, you’ll lead, manage and motivate a team of asset surveyors delivering an ambitious ten-year investment strategy across the West Midlands.  

An experienced Structural Project Manager reporting to our Head of Assurance, you’ll lead and guide a technical team of asset surveyors diagnosing urgent building faults and rectification measures on varied structural and insurance projects.  

Working in the Assurance Team a Disrepair Project Manager, you’ll lead, manage and motivate a specialist technical team and indirectly a customer facing repair focused team delivering repair services directly to our customers.  

In housing you can make a real difference, the role of Project Manager will involve:  

• Delivering major works and investment programmes ensuring it maximises customer involvement and delivery against Key Performance Indicators.  

• Delivering disrepair processes and activities on a case-by-case basis.  

• Managing a multi-disciplinary team that supports the delivery of major projects and programmes, (inclusive of planned/cyclical/capital compliance and major works), to ensure statutory obligations/regulatory undertakings are met.  

• Implementation of a systematic approach to identifying and resolving building defects and insurance claims across property archetypes.  

• Jointly manage an annual budget of £35m.  

As a Project Manager, we need you to have:  

• Previous experience in a similar role, leading and managing a diverse team, providing a broad range of technical and specialist services.  

• As strong understanding of regulation and contractual requirements in a housing environment  

• Strong stakeholder management skills with the ability to form strong connections internally as well as externally with a broad range of stakeholders.  

• Excellent analytical evaluation skills, with ability to exercise sound professional judgement and reach conclusions.  

• Excellent oral and written communication skills effective for a wide range of audiences.  

• A confident relationship builder, keen to work visibly and provide both vision and focus within the Asset Team, enabling the delivery of a best-in-class Investment programme for our customers.  

• Experience in procurement and delivery of major works programmes including contract management.  

• Significant operational budgetary control and management at a detailed level.  

• Experience of project management including effective stakeholder consultation and monitoring of customer satisfaction.  

• Knowledge and understanding of the legislative frameworks applicable to the building/construction and social housing sectors.  

• Attainment of a recognised qualification in a building related subject, preferably MRICS or equivalent experience and skill level.  

Our people are everything and we offer:  

• Opportunities for salary progression, which is directly linked to performance reviews 

• ‘Live work better’ scheme which actively encourages work-life balance 

• Annual leave starts at 25 days per year, increasing with length of service  

• Enhanced family leave  

• Company Pension – Citizen match up to 10%  

• If part of the pension scheme you are entitled to Life cover (three times your annual salary)  

• Organisational Sick Pay (benefit increases with length of service)  

• EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling  

• Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!  

• Organisational Sick Pay (benefit increases with length of service)  

• Recognition through our Employee Excellence Awards  

• Representation opportunities on our Staff Consultative Forum  

• Access to Citizen’s Wellbeing platform  

• Employee Excellence Awards (winners receive extra days annual leave that year)  

• Occupational Health  

• We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave  

Here at Citizen, our purpose is to provide homes that are a foundation for life.  

With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.  

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks.  

This post is subject to a Standard DBS check (Disclosure and Barring Service).  

Closing Date: Tuesday 12th December 

Interview Date: To be confirmed 

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.  

Are you passionate about customer excellence?  Want to be part of a brilliant team in a fantastic location?

SBHA is seeking a Neighbourhood Housing Officer

Salary: £34k to £37.5k per annum

Location: Selkirk, Scottish Borders

About the role

We’re recruiting an experienced and effective customer focused professional to join our Community Team.

Hours

Full time, Monday to Friday, 35 hours per week

About the role

As a member of our established housing team and working within a strong performance culture, you will be responsible for delivering high quality community based housing and estate management services across a range of housing functions, including allocations, rent collection and tenancy sustainment.

Day to day

• Act as lead officer within the Community Team for designated SBHA neighbourhoods, championing service improvements and delivery within these areas to meet community needs,
• Provide professional housing related advice and support to all SBHA's Tenants, customers and service users
• To deliver excellent front line housing management and estate management services to SBHA’s Tenants
• To maximise the collection of rent by ensuring that timely and robust action is taken to prevent/recover rent arrears and let empty homes
• Ensure a speedy and focussed response to anti-social behaviour and other breaches of tenancy conditions.
• Promote and facilitate tenancy sustainment

Essential skills

• Previous experience of delivery effective housing and estate management services.
• A good understanding of relevant Housing and Benefits legislation
• A sound knowledge of resident involvement strategies and techniques
• Knowledge and understanding of housing management software
• Commitment to achieving high standards of customer service
• Resilience and ability to deal with conflict and problem solve
• Strong IT, analytical and written skills
• Excellent interpersonal and communication skills including negotiating and influencing customers, partners and stakeholders
• Team player with positive attitude and flexible approach.
• Current UK driving licence and access to car

Created by Tenants for Tenants, Scottish Borders Housing Association enhances lives and communities across the Scottish Borders.  You will be a visible and familiar face within our communities and will be empowered to deliver right first time services, offering personalised solutions for the customer and the communities in which they live.

Being part of the SBHA team, you will enjoy a fantastic range of benefits including a competitive salary, flexible working, generous annual leave and a good pension scheme.  You will be part of a team that is interested in your wellbeing and development, and work in an environment where you can flourish. 

If this sounds like you, please get in touch. 

Closing date – 7 December 2023

For a full application pack please email [email protected]

Job Title: Technical Officer ( 1 Full Time & 0.5FTE Part Time (17.5hpw)

Department: Property

Location: Glasgow, G40

Salary Scale: EVH Grade 7 £36,860 - £40,475 per annum / pro rata for part time position

West of Scotland Housing Association (WSHA) puts customers at the heart of everything we do by listening to their views and caring about what matters to them. Our values (respect, inclusive, integrity, improvement, and support) shape how we act, our decisions and the services we provide.

What we can offer:

Our staff are at the heart of our business, and we support them to be their best which is demonstrated with 84% of staff saying WSHA is a good place to work. We provide a friendly, inclusive environment and with the flexibility of a hybrid model of working (mix of home and office). Staff also benefit with a generous holiday allowance of 40 days. We know that to deliver outstanding customer service, we must ensure our staff are happy, healthy and motivated and we put a strong focus on staff wellbeing which is reflected with our gold accreditation for Healthy Working Lives. All staff also have free access to a comprehensive Employee Support Service.

Inclusive Employer:

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief.  We are particularly interested to hear from applicants with a disability, or from a black or minority ethnic background.

Disabled applicants who meet the essential criteria will, where possible will be granted an interview under the Disability Confident scheme

We are looking for a new Technical Officer who shares our values and will use them to guide the way they work on a daily basis. You will be accountable to our Senior Technical Officer.

You will assist in ensuring that the Association’s maintenance contracts run effectively provide value for money and meet requirements of customers

You should:

• Have the ability to explain technical information to laypersons in clear and concise terms

• Have the ability to analyse and diagnose problems and implement effective solutions

• Have comprehensive knowledge of housing maintenance, construction, building processes and best practice

• Have knowledge and experience of Health & Safety legislation, including building regulations and CDM requirements, affecting housing maintenance, including gas servicing, legionella and asbestos

You should complete all sections of the application form and you will need demonstrated how you meet the essential job requirements to be considered. You should also note that curriculum vitae and supplementary material will not be considered.

Late applications will not be considered.  Applications submitted by email will receive an acknowledgement by return. If you would like us to acknowledge receipt of your posted application, please enclose a stamped addressed envelope with your completed application form. 

Applicants with a disability are welcome to contact us regarding any adjustments, you require to the process.

Completed applications must be returned by 5pm on Sunday 3rd December 2023

PROVISIONAL INTERVIEW DATES:

1st interviews – week commencing 11th December 2023

HR Officer
Part Time 21 hours per week

Wednesday to Friday 

Grade 7 £36,860 – £40,475 per annum pro rata

Glasgow based (mix of home & office working)

West of Scotland Housing Association (WSHA) puts customers at the heart of everything we do by listening to their views and caring about what matters to them. Our values (respect, inclusive, integrity, improvement and support) shape how we act, our decisions and the services we provide.

Our staff are at the heart of our business and we support them to be their best which is demonstrated with 84% of staff saying WSHA is a good place to work. We provide a friendly, inclusive environment and with the flexibility of a hybrid model of working (mix of home and office). Staff also benefit with a generous holiday allowance of 40 days and the option to work flexibly. We know that to deliver outstanding customer service, we must ensure our staff are happy, healthy and motivated and we put a strong focus on staff wellbeing which is reflected with our gold accreditation for Healthy Working Lives. All staff also have free access to a comprehensive Employee Support Service.

Inclusive Employer

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief.  We are particularly interested to hear from applicants with a disability, or from a black or minority ethnic background.

Disabled applicants who meet the essential criteria will, where possible be granted an interview under the Disability Confident scheme

We are looking for a new part time HR Officer who shares our values and will use them to guide the way they work on a daily basis. You will be accountable to our Director of Corporate Services

You will assist in managing the day to day HR and Learning and Development functions provided to West of Scotland Housing Association & Willowacre Trust

You should:

• Have a customer centred approach and excellent interpersonal skills. Able to liaise effectively with staff and build partnerships externally and across teams
• Have good conflict resolution skills, able to support and liaise with customers with diplomacy and tact
• Have excellent organisational and administrative skills, able to work on own initiative, manage a varied busy workload and meet competing deadlines
• Have strong IT knowledge of Microsoft Office 365 software – Word, Excel, SharePoint, Teams and the ability to pick up new IT technology quickly

How to apply

For further details and to download an application pack visit  https://westscot.co.uk/job/job_details/95/ , email [email protected] or telephone 0141 550 5600.

Completed applications must be returned by 5pm Sunday 3^rd December 2023

PROVISIONAL INTERVIEW DATES:

1^st interviews – Thursday 14^th December 2023