LGBTQ+ Triage Duty Worker

LGBTQ+ Duty Worker


Location: London Office (3 days working from home)

Hours: Monday - Friday 9am-5pm

Contract Length: 3 months with potential to extend


We are looking for a Duty Worker to join our team on a temporary basis. The Duty Worker will provide crisis intervention and referral management across all specialisms, with a particular focus on our Domestic Abuse and Trans and Non-Binary (TNBI) queues. This is a dynamic role that requires the ability to work under pressure while delivering compassionate, person-centred support.

Key responsibilities

• Triage and manage new referrals into the service, ensuring timely allocation to queues/advocates and provision of initial support.
• Act as the first point of contact for new referrals, providing short-term crisis intervention and initial needs/risk assessments.
• Deliver short-term support to clients through safety planning, information, and advocacy on housing, legal remedies, welfare, and health.
• Manage a busy triage workload with competing priorities, balancing urgent referrals and crisis work.
• Ensure effective signposting and referrals to specialist services, including MARAC and Social Care, where required.

Skills & experience

• Experience in triage, crisis intervention, and supporting survivors of domestic abuse and/or other forms of abuse.
• Strong understanding of safeguarding, risk management, and safety planning.
• Proven ability to manage high referral volumes and prioritise effectively within a fast-paced duty function.
• Commitment to inclusive, by-and-for services, with understanding of the needs and barriers faced by LGBT+ survivors.
• Ability to work effectively in a fast-paced, multidisciplinary team.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.