Housing Officer

Morgan Hunt is supporting a Housing Organisation, who is looking for a Housing Officer in London. The Housing Officer is responsible for delivering excellent neighbourhood and tenancy management services, acting as a visible presence within communities and working collaboratively with residents, colleagues and external partners to create safe, clean and thriving neighbourhoods. The role focuses on resident engagement, tenancy sustainment, neighbourhood management and continuous service improvement.

Key Responsibilities

Neighbourhood & Resident Engagement

• Build strong relationships with residents, local authorities, community groups, police and support agencies.
• Maintain a visible presence within neighbourhoods, responding to resident concerns and identifying opportunities for improvement.
• Promote resident involvement, engagement activities and consultation opportunities to ensure residents influence service delivery and decision-making.
• Support Tenant Satisfaction Measures (TSMs) and neighbourhood feedback initiatives.
• Manage a small neighbourhood budget to support local priorities and community improvements.

Tenancy & Neighbourhood Management

• Enforce tenancy conditions in line with policies and procedures, using an early intervention and prevention approach.
• Manage low to medium-risk nuisance and antisocial behaviour cases, referring complex cases to specialist teams where appropriate.
• Provide advice on housing options, mutual exchanges and local lettings schemes.
• Monitor neighbourhood standards, estate conditions and service delivery performance.
• Act as a local point of expertise for service charges, reviewing budgets and ensuring residents receive accurate information.

Performance & Partnership Working

• Work collaboratively across teams and with external stakeholders to achieve service objectives.
• Contribute to operational performance targets and service improvement initiatives.
• Promote organisational values through professional behaviour, accountability and customer focus.
• Support compliance with policies relating to equality, diversity, data protection, health and safety, and safeguarding.

Knowledge, Skills & Experience

Essential

• Experience working in a customer-focused environment.
• Strong organisational, planning and time management skills.
• Excellent communication, negotiation and relationship-building abilities.
• Experience engaging with diverse, vulnerable and hard-to-reach customers.
• Ability to work effectively in a fast-paced and changing environment.
• Good IT skills, including Microsoft Office applications.
• Experience working with a range of internal and external stakeholders.
• Full UK driving licence and access to a vehicle.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.